Tactfully Handle Difficult People, Situations and Conversations

Knowing how to approach difficult people, situations and conversations isn’t always easy. Whether you're on the jobsite, working with your crew, managing a project, or in the office, difficult people, situations, and conversations are inevitable. These challenges can lead to stress, tension, and anxiety, which can negatively impact productivity, moods, and well-being.

Understanding the right approach to these challenges can be the key to success. Based on Wendy Hofford’s book, Rip off the Band-Aid: Have That Tough Conversation, this session provides best practices and strategies to help you gain control when dealing with difficult people, situations, and conversations. In addition to these practical strategies, this course now includes the CliftonStrengths assessment and personalized report, helping you discover your unique strengths and how to leverage them when facing challenges.

• What makes some people difficult
• Early warning signs and prevention strategies for conflict
• Tactics to help control tension and frustration when dealing with difficult situations
• The “Ostrich Effect” is and how to ensure it doesn’t happen to you
• How to prepare for various types of difficult conversations
• Strategies to help you address any difficult person, situation, or conversation that comes your way
• NEW CliftonStrengths Assessment: Discover your strengths and how to use them effectively in difficult situations

Wendy Hofford, President, WH Strategic Drive Inc.

Wendy is the President of WH Strategic Drive Inc. a facilitation, training and consulting firm specializing in leadership, human resources, and human behaviour in the workplace. Wendy brings her experience as a human resources director and director of operations to organizational leaders from the front line up to senior management. 

Wendy has spent the last nine years working in the construction industry as an HR Director, a national safety officer and a strategic leadership advisor. Prior to that she fulfilled a role as a director of operations in Saskatchewan and Ontario.  

As a professional speaker, trainer and facilitator with the Canadian Association of Professional Speakers, certified speaker and trainer with John Maxwell Leadership and the Gallup Strengths Organization along with a diploma as an adult educator, Wendy shares her skills, education and experience with her audience. Wendy recently published her first book: Rip Off the Bandaid! Have that tough conversation.

Wendy previously held a seat on the Divisional and Advisory Committee for the Construction Safety Association of Manitoba, and on the board of directors for Manitoba Women in Construction. Through engaging, energetic facilitations, presentations and consultations Wendy works to help individuals and organizations develop, grow and be better than they thought they could be.

Anyone who must deal effectively and professionally with employees, general and trade contractors, owners, clients, consultants, employers and the public.

WCA Cancellation Policy

WCA will provide a full refund or education credit equal to the amount paid for the course if registration is cancelled two (2) full business days prior to the course start date. Payment is non-refundable for cancellations made within two (2) full business days of the course start date and there will be no transfers to future course dates.

Complimentary substitution of another member of your company/team is welcome right up until the course start time for no additional fee. Please email us at wcaeducation@winnipegconstruction.ca if you require a substitution.