Coaching Skills for Supervisors

Good supervisors don’t just manage—they coach.

In this session, you’ll learn how to use coaching as a practical tool to improve performance, build accountability, and support your crew’s development. You’ll get clear on what coaching really is (and how it’s different from mentoring or discipline), and walk away with strategies you can use right away on-site.

We’ll explore how to coach strong performance, how to tackle performance issues, and how to keep the focus on behaviour—not personality. You’ll also get hands-on practice using a proven coaching model and learn how to handle defensive reactions in a constructive way.

Topics:

• What coaching is (and isn’t)

• Differences between coaching, mentoring, and counseling

• Key activities and qualities of an effective coach

• Coaching to reinforce good performance and address shortfalls

• Using a coaching model to guide conversations

• Handling defensive behaviours

Up-and-coming and mid-level Supervisors.

Pam Grahame, Shop Floor Leadership