Conflict & People Management

Making People Management and Conflict Effortless

Supervisors are right in the middle of it all—answering to owners, supporting crews, and dealing with trades and general contractors, PMs, estimators and bosses. And when things get tough, people turn to you.

This session helps you build strong working relationships and handle the tough stuff with confidence. You’ll learn how to manage performance, communicate assertively, and deal with conflict without letting it escalate. Whether you’re navigating challenging personalities or making the leap from peer to boss, this course gives you real strategies you can put into action.

Topics:

• What your role really is in managing people

• Common people management challenges (and how to overcome them)

• Building trust and the behaviours that impact it

• Conflict styles and resolution tools

• Assertive communication techniques

• Giving feedback that works

• Using company policies to support performance

Jaime Mann, Econo Wall & Ceilings Ltd.

Jaime is the founder of The Amaryllis Project, a training, consulting and facilitation firm, specializing in leadership development, executive coaching and personal growth.

As a current partner in a commercial construction company, Jaime has hands-on experience and an in-depth understanding of the industry. She is currently the director of HR and manages all safety programming, and is especially interested in providing an engaging working environment where employees are appreciated and always encouraged to learn and grow.

Jaime graduated from the University of Manitoba with a Psychology Honours degree, and more recently has completed Certificates in both Applied Management and Human Resources Management. She is a certified coach (CPC), and is a practitioner of positive psychology through the Flourishing Center. Jaime is in the process of attaining her accreditation as a Skills for Success Workplace Practitioner^©, as well as her Certified Relational Skills Trainer^© through Workplace Education Manitoba.

Fun facts:

1. Jaime loves animals and is especially committed to winning over her bossy kitty, Missy Elliot.
2. A pan of nachos must *always* be composed of 2 full and complete layers.
3. If loving karaoke is wrong, then she doesn’t want to be right.

With Building Supervisors for Tomorrow (BST), up-and-coming and mid-level supervisors gain the knowledge and confidence to move into management roles. BST puts an emphasis on practical knowledge, providing participants with the additional skills and resources needed to excel at new challenges on the job site.

Effective construction supervision requires a wide variety of skills, such as people skills (communication, teamwork, conflict resolution, coaching), technical skills (planning, meetings and delegation), and management skills (human resources and authentic leadership).

This comprehensive program provides it all, and is delivered in manageable segments by industry experts with extensive hands-on experience in construction’s ICI sector. Participants have the flexibility to attend modules in any order. Once participants have completed all 10 courses, including Leadership for Safety Excellence delivered by the Construction Safety Association of Manitoba, they will be awarded a Building Supervisors for Tomorrow (ICI) certificate.

Up-and-coming and mid-level Supervisors.