BST: Conflict & People Management

Making People Management and Conflict Effortless

Supervisors are right in the middle of it all—answering to owners, supporting crews, and dealing with trades and general contractors, PMs, estimators and bosses. And when things get tough, people turn to you.

This session helps you build strong working relationships and handle the tough stuff with confidence. You’ll learn how to manage performance, communicate assertively, and deal with conflict without letting it escalate. Whether you’re navigating challenging personalities or making the leap from peer to boss, this course gives you real strategies you can put into action.

Topics:

• What your role really is in managing people

• Common people management challenges (and how to overcome them)

• Building trust and the behaviours that impact it

• Conflict styles and resolution tools

• Assertive communication techniques

• Giving feedback that works

• Using company policies to support performance

Jaime Mann, Econo Wall & Ceilings Ltd.

Jaime is the founder of The Amaryllis Project, a training, consulting and facilitation firm, specializing in leadership development, executive coaching and personal growth.

As a current partner in a commercial construction company, Jaime has hands-on experience and an in-depth understanding of the industry. She is currently the director of HR and manages all safety programming, and is especially interested in providing an engaging working environment where employees are appreciated and always encouraged to learn and grow.

Jaime graduated from the University of Manitoba with a Psychology Honours degree, and more recently has completed Certificates in both Applied Management and Human Resources Management. She is a certified coach (CPC), and is a practitioner of positive psychology through the Flourishing Center. Jaime is in the process of attaining her accreditation as a Skills for Success Workplace Practitioner^©, as well as her Certified Relational Skills Trainer^© through Workplace Education Manitoba.

Fun facts:

1. Jaime loves animals and is especially committed to winning over her bossy kitty, Missy Elliot.
2. A pan of nachos must *always* be composed of 2 full and complete layers.
3. If loving karaoke is wrong, then she doesn’t want to be right.

EARN YOUR BST CERTIFICATE

This course is part of the Building Supervisors for Tomorrow (BST) program—a certificate series designed to help up-and-coming and mid-level supervisors lead with confidence.

Supervisors today need more than just technical skills. The BST program builds leadership, communication, planning, and people management abilities—giving you practical tools you can use on the job site right away.

To earn your BST Certificate, you must complete the following 10 courses (in any order):

1. Oh Crap, I’m a Supervisor

2. Building High Performance Teams

3. Mental Health on Construction Sites

4. Construction Industry Ethics

5. Effective Meetings & Delegation

6. Conflict and People Management

7. Coaching Skills for Supervisors

8. Leadership for Safety Excellence (delivered by CSAM)

9. Project Scheduling for Supervisors

10. Great Communicators Make Great Supervisors

You can register for courses individually as your schedule allows.

Up-and-coming and mid-level Supervisors.