Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Conflict Management

Part of the Building Supervisors for Tomorrow (BST) program.

Description

Conflicts are going to happen. As a construction supervisor, you need to recognize and respond to conflicts constructively to maintain productivity and solidarity in your crew. Effective conflict resolution skills will help you to deal with issues promptly and fairly, and will also let you recognize when issues need to be escalated up the chain of command.

The Conflict Management course is intended to help you recognize and respond proactively to conflicts between and within crews. You will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict and assertiveness techniques.

Topics:

  1. Understand what conflict is
  2. Apply a constructive approach to conflict management
  3. Overcome resistance to conflict resolution
  4. Demonstrate assertive techniques to overcome destructive behaviour

Presenter

Wendy HoffordWendy Hofford, WH Strategic Drive Inc.

Wendy is the President of WH Strategic Drive Inc. a facilitation, training and consulting firm specializing in leadership, human resources, and human behaviour in the workplace. Wendy brings her experience as a human resources director and director of operations to organizational leaders from the front line up to senior management. 

Wendy has spent the last nine years working in the construction industry as an HR Director, a national safety officer and a strategic leadership advisor. Prior to that she fulfilled a role as a director of operations in Saskatchewan and Ontario. 

As a professional speaker, trainer and facilitator with the Canadian Association of Professional Speakers, certified speaker and trainer with John Maxwell Leadership and the Gallup Strengths Organization along with a diploma as an adult educator, Wendy shares her skills, education and experience with her audience. Wendy recently published her first book: Rip Off the Bandaid! Have that tough conversation.

Wendy previously held a seat on the Divisional and Advisory Committee for the Construction Safety Association of Manitoba, and on the board of directors for Manitoba Women in Construction. Through engaging, energetic facilitations, presentations and consultations Wendy works to help individuals and organizations develop, grow and be better than they thought they could be.

 

Related Info

With Building Supervisors for Tomorrow (BST), up-and-coming and mid-level supervisors gain the knowledge and confidence to move into management roles. BST puts an emphasis on practical knowledge, providing participants with the additional skills and resources needed to excel at new challenges on the job site.

Effective construction supervision requires a wide variety of skills, such as people skills (communication, teamwork, conflict resolution, coaching), technical skills (planning, meetings and delegation), and management skills (human resources and authentic leadership).

This comprehensive program provides it all, and is delivered in manageable segments by industry experts with extensive hands-on experience in construction’s ICI sector. Participants have the flexibility to attend modules in any order. Once participants have completed all nine* courses, as well as Leadership for Safety Excellence delivered by the Construction Safety Association of Manitoba, they will be awarded a Building Supervisors for Tomorrow (ICI) certificate.

*Participants can choose to complete either the Mental Health in Construction: You Can’t Ignore It Anymore course or the People Management & Human Resource Practices course.

 

For the complete 2021-2022 BST Schedule CLICK HERE.

Intended Audience

Up-and-coming and mid-level Supervisors.

Similar courses

Mental Health in Construction: You Can’t Ignore It Anymore

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Great Communicators Make Great Supervisors

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
People Management & Human Resource Practices

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Coaching Skills for Supervisors

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Project Scheduling for Supervisors

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Effective Meetings & Delegation for Supervisors

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Building High Performance Teams

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Oh Crap, I'm a Supervisor

Part of the Building Supervisors for Tomorrow (BST) program.

More Information
Construction Industry Ethics

Part of the Building Supervisors for Tomorrow (BST) program and one of the required courses of Gold Seal Certification.

More Information

Press enter to see more results