Sales & Customer Service BootCamp

Managing needs and expectations in the construction industry can be a tricky balance. This course will give you the skills required to build external and internal relationships to position yourself for long-term partnerships that bring positive outcomes for all parties.

You’ll uncover how to exceed customer expectations and initiate new services to generate add-on and cross-selling opportunities. You’ll also learn how you can strengthen customer ties, leading to improved service quality, better resolution of customer conflict and increased customer loyalty.

Topics:

• Apply a customer focused approach to sales and service
• Communicate value from a customer point of view
• Resolve complaints from practical and emotional perspectives
• Create additional buying opportunities that add value to the customer
• Manage expectations and follow through to exceed expectations

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the internet: You! And position yourself for long-term partnerships that bring positive outcomes for all parties.

Everyone! We all have either internal and external customers, or both.  This course is for anyone that works with people, included but not limited to sales and business development professionals.

Rob McIntrye, Managing Partner, Dale Carnegie Manitoba

Rob has over 21 years of experience as a certified multi-course master trainer and executive coach, include public and keynote speaker. He has also been the owner of Dale Carnegie in Manitoba since 2004. 

 Rob has delivered hundreds of motivational and thought-provoking presentations. Companies, professional clubs and charitable groups have all benefited from Rob’s unique ability to deliver a powerful message in a fun and exciting manner.  

WCA Cancellation Policy

WCA will provide a full refund or education credit equal to the amount paid for the course if registration is cancelled two (2) full business days prior to the course start date. Payment is non-refundable for cancellations made within two (2) full business days of the course start date and there will be no transfers to future course dates.

Complimentary substitution of another member of your company/team is welcome right up until the course start time for no additional fee. Please email us at wcaeducation@winnipegconstruction.ca if you require a substitution.